The path to securing Social Security Disability benefits can often feel complex and overwhelming. For many, the application itself is the first major hurdle. While the Social Security Administration (SSA) offers online tools, there is immense value in handling your application in person, especially if you are not working with a legal representative. A face-to-face meeting at a local branch, such as the Charlotte, NC, Social Security office or the Social Security office in Concord, North Carolina, provides a direct line to an SSA agent who can answer your basic questions about the forms and the overall process.
This direct interaction can demystify the requirements and provide the peace of mind that your application has been received correctly. This guide from National Disability Benefits offers a comprehensive overview of how to prepare for your visit, the crucial documents you’ll need, and what to expect when you arrive at a North Carolina SSA office.
Keep in Touch for a disability lawyer in North Carolina.
Start Your Free Case ReviewHow to Prepare for Your SSA Office Visit
A successful visit to the SSA office begins long before you walk through the doors. Thorough preparation can dramatically improve the efficiency of your appointment and reduce potential stress. The single most important step you can take is to schedule an appointment beforehand. SSA offices are often busy, and an appointment ensures you have a dedicated time slot with an agent, helping you avoid the frustration of long and unpredictable wait times.
Once your appointment is set, your next step is to engage with the application materials. Take the time to carefully read the entire disability application form before your visit. This allows you to understand the scope of the questions and identify any information you may need to track down. To further organize your thoughts, prepare detailed notes about your medical situation. Create a clear timeline of your condition, list your symptoms, and describe how they impact your ability to perform daily tasks and work-related activities. Having these notes ready will ensure you don’t forget critical details when speaking with the agent.
Essential Documents for Your Application
Your disability claim is built upon the evidence you provide. Arriving at your appointment with a well-organized file of documents is non-negotiable. The SSA will require specific information to process your claim, which can be broken down into three main categories:
- Personal Identification: The SSA must verify who you are and your eligibility based on age. Be sure to bring your Social Security card or at least a record of your Social Security number. You will also need official proof of your age, such as an original birth certificate or a valid passport.
- Housing and Financial Information: This documentation is especially critical for Supplemental Security Income (SSI) claims, which are needs-based. You must provide proof of your living situation, such as a mortgage statement or a lease agreement. You will also need to present proof of your income (like recent pay stubs) and all of your resources. Resources include bank statements for any and all accounts, as well as deeds or tax appraisals for property you own.
- Work and Medical History: This is the core evidence for your disability claim. Gather all available medical reports and records you have in your possession. Create a complete list of contact information for your doctors, clinics, and hospitals, including their names, addresses, and phone numbers. Finally, compile a detailed summary of your recent work history, as the SSA will need to understand the type of work you have performed in the past.
Social Security Administration Offices in North Carolina
Ahoskie
1231 1St St W
Ahoskie, NC 27910
Hours: Monday – Friday 9:00AM – 4:00PM
Phone Number: (866) 828-3810
Fax Number: (833) 950-3771
Albemarle
202 Charter St Brookwood Executive Pk
Albemarle, NC 28001
Hours: Monday – Friday 9:00AM – 4:00PM
Phone Number: (866) 319-8268
Fax Number: (833) 950-3781
Asheboro
157 Dublin Square Rd Ste K
Asheboro, NC 27203
Hours: Monday – Friday 9:00AM – 4:00PM
Phone Number: (888) 472-6119
Fax Number: (833) 597-0078
Asheville
800 Centre Park Dr
Asheville, NC 28805
Hours: Monday – Friday 9:00AM – 4:00PM
Phone Number: (866) 572-8361
Fax Number: (833) 950-2542
Charlotte
2201 Coronation Blvd Ste 100
Charlotte, NC 28227
Hours: Monday – Friday 9:00AM – 4:00PM
Phone Number: (888) 383-1598
Fax Number: (833) 950-2536
Concord
830 Florence St NW
Concord, NC 28027
Hours: Monday – Friday 9:00AM – 4:00PM
Phone Number: (888) 366-6149
Fax Number: (833) 950-3145
Durham
3511 Shannon Rd Ste 200
Durham, NC 27707
Hours: Monday – Friday 9:00AM – 4:00PM
Phone Number: (888) 759-3908
Fax Number: (833) 950-2832
Elizabeth City
1865 W City Dr
Elizabeth City, NC 27909
Hours: Monday – Friday 9:00AM – 4:00PM
Phone Number: (866) 572-2819
Fax Number: (833) 950-2846
Fayetteville
145 Rowan St
Fayetteville, NC 28301
Hours: Monday – Friday 9:00AM – 4:00PM
Phone Number: (866) 964-6485
Fax Number: (833) 950-2836
Franklin
2123 Lakeside Dr
Franklin, NC 28734
Hours: Monday – Friday 9:00AM – 4:00PM
Phone Number: (866) 562-0738
Fax Number: (833) 950-3782
Gastonia
609 Cotton Blossom Cir
Gastonia, NC 28054
Hours: Monday – Friday 9:00AM – 4:00PM
Phone Number: (866) 331-2193
Fax Number: (833) 950-2840
Goldsboro
915 W New Hope Rd
Goldsboro, NC 27534
Hours: Monday – Friday 9:00AM – 4:00PM
Phone Number: (866) 964-7372
Fax Number: (833) 950-2834
Greensboro
6005 Landmark Ctr Blvd
Greensboro, NC 27407
Hours: Monday – Friday 9:00AM – 4:00PM
Phone Number: (877) 319-3075
Fax Number: (833) 950-2546
Greenville
2805 S Charles Blvd
Greenville, NC 27858
Hours: Monday – Friday 9:00AM – 4:00PM
Phone Number: (866) 494-4001
Fax Number: (833) 950-2844
Henderson
858 S Beckford Dr
Henderson, NC 27536
Hours: Monday – Friday 9:00AM – 4:00PM
Phone Number: (877) 628-6584
Fax Number: (833) 950-3119
Hendersonville
205 S Grove St
Hendersonville, NC 28792
Hours: Monday – Friday 9:00AM – 4:00PM
Phone Number: (866) 964-5053
Fax Number: (833) 950-3785
Hickory
1501 US Highway 321 NW
Hickory, NC 28601
Hours: Monday – Friday 9:00AM – 4:00PM
Phone Number: (888) 877-1615
Fax Number: (833) 950-2838
Kinston
2559 N Queen St
Kinston, NC 28501
Hours: Monday – Friday 9:00AM – 4:00PM
Phone Number: (866) 593-5671
Fax Number: (833) 950-3143
Lumberton
4430 Kahn Dr
Lumberton, NC 28358
Hours: Monday – Friday 9:00AM – 4:00PM
Phone Number: (866) 931-7099
Fax Number: (833) 950-2848
Mount Airy
Griffith Parkway 1187 North Andy
Mount Airy, NC 27030
Hours: Monday – Friday 9:00AM – 4:00PM
Phone Number: (866) 587-4418
Fax Number: (833) 950-3129
New Bern
1420 Mccarthy Blvd
New Bern, NC 28562
Hours: Monday – Friday 9:00AM – 4:00PM
Phone Number: (888) 491-1885
Fax Number: (833) 950-2842
Raleigh
4701 Old Wake Forest Rd
Raleigh, NC 27609
Hours: Monday – Friday 9:00AM – 4:00PM
Phone Number: (877) 803-6311
Fax Number: (833) 950-2540
Reidsville
2402 Freeway Dr
Reidsville, NC 27320
Hours: Monday – Friday 9:00AM – 4:00PM
Phone Number: (866) 748-2091
Fax Number: (833) 950-3121
Roanoke Rapids
833 Gregory Dr
Roanoke Rapids, NC 27870
Hours: Monday – Friday 9:00AM – 4:00PM
Phone Number: (866) 269-2010
Fax Number: (833) 950-3137
Rockingham
220 E Greene St
Rockingham, NC 28379
Hours: Monday – Friday 9:00AM – 4:00PM
Phone Number: (877) 405-7673
Fax Number: (833) 950-3141
Rocky Mount
1071 Hunter Hill Rd
Rocky Mount, NC 27804
Hours: Monday – Friday 9:00AM – 4:00PM
Phone Number: (866) 964-0784
Fax Number: (833) 950-2548
Salisbury
1840 Jake Alexander Blvd W
Salisbury, NC 28147
Hours: Monday – Friday 9:00AM – 4:00PM
Phone Number: (877) 405-3157
Fax Number: (833) 950-2538
Sanford
401 Tiffany Dr
Sanford, NC 27330
Hours: Monday – Friday 9:00AM – 4:00PM
Phone Number: (877) 319-5774
Fax Number: (833) 950-2826
Shelby
707 Schenck St
Shelby, NC 28150
Hours: Monday – Friday 9:00AM – 4:00PM
Phone Number: (877) 405-3576
Fax Number: (833) 950-2820
Smithfield
633 Venture Dr
Smithfield, NC 27577
Hours: Monday – Friday 9:00AM – 4:00PM
Phone Number: (888) 527-9331
Fax Number: (833) 950-3787
Statesville
2038 Davie Ave
Statesville, NC 28625
Hours: Monday – Friday 9:00AM – 4:00PM
Phone Number: (855) 722-3497
Fax Number: (833) 950-3139
Washington
1633 John Small Ave
Washington, NC 27889
Hours: Monday – Friday 9:00AM – 4:00PM
Phone Number: (866) 574-2589
Fax Number: (833) 950-3131
Whiteville
204 S Lee St
Whiteville, NC 28472
Hours: Monday – Friday 9:00AM – 4:00PM
Phone Number: (877) 779-7257
Fax Number: (833) 950-2528
Wilkesboro
1517 River St
Wilkesboro, NC 28697
Hours: Monday – Friday 9:00AM – 4:00PM
Phone Number: (866) 331-2298
Fax Number: (833) 950-2850
Wilmington
1528 S 16th St
Wilmington, NC 28401
Hours: Monday – Friday 9:00AM – 4:00PM
Phone Number: (866) 964-6227
Fax Number: (833) 950-2550
Wilson
1911 Westwood Ave W
Wilson, NC 27893
Hours: Monday – Friday 9:00AM – 4:00PM
Phone Number: (866) 366-5804
Fax Number: (833) 950-2530
Winston-Salem
1370 Lockland Ave
Winston Salem, NC 27103
Hours: Monday – Friday 9:00AM – 4:00PM
Phone Number: (877) 402-0828
Fax Number: (833) 950-2544
Navigating Your Visit: North Carolina SSA Office FAQs
Knowing the practical details of visiting an SSA office can make the experience much smoother. Here are answers to some common questions that applicants have:
Most Social Security Administration (SSA) field offices in North Carolina are open Monday through Friday, from 9:00 AM to 4:00 PM.
Foot traffic is usually heaviest in the mornings, early in the week, and at the beginning of the month. If you need to visit without an appointment, the best time for a shorter wait is typically a weekday afternoon in the middle or end of the month.
You should visit the SSA office closest to your residence. After your visit, keep a record of the office location and the name of the SSA representative who assisted you in case you need to follow up later.
Some SSA locations have secure document drop boxes, but not all. Call your local office ahead of time to confirm whether a drop box is available and whether your documents are eligible to be submitted this way.
Contact Us Today for Help With Your Disability Application
The Social Security Disability application process is detailed and requires meticulous preparation. From gathering extensive documentation to understanding the nuances of the questions being asked, the burden of proof rests on you.
Our team at National Disability Benefits is here to lift that weight. We can help you compile the necessary evidence, prepare your application, and ensure your case is presented as strongly as possible. Contact us today for a free consultation and let our expertise guide you on your path to securing the benefits you deserve.


